Business Analayst

As a Business Analyst at MyVenue, you will focus on understanding customer needs, commercial drivers, and operational realities, and translating them into clear, actionable requirements.

About MyVenue:

MyVenue is an award-winning developer of point-of-sale (POS) SaaS solutions for sports, entertainment, and hospitality venues worldwide.

The fully integrated solution includes POS software, mobile ordering, suite catering, vending, retail, back-office inventory and event management, real-time dashboards, and customizable reporting.

MyVenue’s customers include some of the most iconic entertainment brands in the world, including the Dodger Stadium (LA Dodgers), Miami Dolphins & Grand Prix, Las Vegas Sphere, Wrigley Field (Chicago Cubs), and AT&T Stadium (Dallas Cowboys).

About the Role:

As a Business Analyst at MyVenue, you will focus on understanding customer needs, commercial drivers, and operational realities, and translating them into clear, actionable requirements for product delivery.

You will work closely with Product Managers to support discovery and value definition, and with Delivery Managers and engineering teams to ensure solutions deliver measurable commercial and customer outcomes.

This role suits someone who enjoys engaging with customers, understanding how venues make money, and shaping solutions that balance user experience, operational practicality, and commercial impact.

Responsibilities:

• Engage with customers, venue operators, and internal stakeholders to uncover needs, pain points, workflows, and commercial drivers
• Analyse customer journeys, operational processes, and commercial models to identify opportunities and inform product decisions
• Document clear, outcome‑focused requirements, user stories, and acceptance criteria grounded in real customer scenarios
• Support product discovery and prioritisation through research, workshops, and insights that highlight customer, revenue, and operational impact

Experience: Essential:

• 3–6 years’ experience as a Business Analyst in a software, SaaS, or technology environment
• Experience working closely with customers or commercial stakeholders
• Strong understanding of customer journeys, workflows, and business processes
• Proven experience operating in agile product teams, engaging closely with Product and Delivery

Education Qualification:

Bachelor’s degree in Business, Data Analytics, Computer Science, or equivalent

If you’re passionate about understanding customers and solving real problems we would love to hear from you. Apply to [email protected] and you will hear from soon.

MyVenue is the cloud-based point of sale (POS) solution purpose-built for stadiums, arenas, and hospitality venues. The fully integrated SaaS product is widely deployed across North America and the Asia-Pacific region, delivering consistently fast transaction times, scalable terminal deployment, native mobile ordering technology, and real-time browser-accessed performance dashboards.